This refund policy is to be used as a resource by drop shippers who work with UniversalShop.

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY.

CJ offers a quicker dispute solution and will appreciate it a lot if you provide:

1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
2. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
3. The products need to be returned to Universal Shop if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, Universal Shop  will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.

2. Orders not Received.

3. Products Damaged.

4. Incorrect or Missing Products.

5. Orders Cancellation.

Important Interpretation

1. Deadline of Opening Dispute.

2. Force Majeure.

3. Shipping Method Limits.

4. Destination Limits.

5. Return.

6. Service Products.

7. Unacceptable Disputes.

Universal Shop always try to offer the best service. If you have any other questions, please feel free to contact us.